Developing Effective Communication Skills

Couse Leader: Dr Nagwa A. Soliman

Home Institution: The British University in Egypt

Course pre-requisites: On-line Questionnaire and reading material

Course Overview
Individual and team success depends upon the ability of individuals to communicate effectively with others whether face to face, virtually or in writing. Every interaction with another person determines how a person is perceived and every interaction is an opportunity to develop trust and exert a positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving objectives.
This course develops the ability to focus on outcomes, tune in to the audience and develop the intended message for clarity and impact. The course also enhances the individual’s capacity to create an environment for open discussion and ongoing dialogue which is crucial for communication success. The communication skills covered in this course will increase the ability to exercise choice and control for every type of conversation, influence without authority and improve the quality of relationships and productivity.

Learning Outcomes
By the end of the project students will be able to:
• set clear communication objectives
• acquire and use effective communication skills
• listen carefully to build rapport
• use voice effectively
• use questioning techniques to aid understanding
• generate confidence through body language
• overcome communication problems
• Communicate effectively in a multicultural environment
• network and pitch successfully
• form strong relationships through powerful communication skills
• persuade efficiently
• prepare and deliver presentations effectively

Course Content
• The Dynamics of Communication and rapport
• Essentials of successful communication skills
• Benefits of effective communication skills
• Types of communication
• Action plan and reflection
• Cycle of communication
• Forms and methods of communication
• Communication barriers and solutions
• Cultural difference and communication
• Networking and pitching
• Presentation skills and techniques
• Communication action plan toolkit
• Reflection

Instructional Method
 Interactive lecturing
• Interactive PowerPoint presentations
• Interactive short videos
• Group works
• Assignments
• Case studies
• Quizzes
• Class activities
• Poster presentations

Required Course Materials
On-line articles – Videos- Case studies- PowerPoint Presentations- Screencasts

Coursework Quizzes throughout the two weeks 35%
Final Presentation 25%
Final Assessment 40%